FAQ's

Skincare

  • Which soaps should I use on my face?

Turmeric, Honey & Orange (dark spots), Activated Charcoal (oily skin), Oatmeal Milk & Honey (normal to sensitive skin), Hydrangea Rose (Goat Milk) (normal to sensitive skin), and Lavender (normal to sensitive skin).

  • Are these soaps safe for my lady parts?

Yes, for external use only. Some gentle soaps we recommend are Oatmeal Milk & Honey, Hydrangea Rose (Goat Milk), and Lavender.

  • What is the shelf life of your products?

From the time you receive your products, the average shelf life is 10-12 months. To prolong the shelf life, we recommend storing any unopened products in a cool, dry place, out of direct sunlight.

  • Why do you use Sodium Hydroxide (Lye)?

Sodium hydroxide is a chemical compound that holds or maintains the pH of skincare products, also known as lye. Lye is used to assist in the thickening of the product and molding. Once the soap has hardened, they go through a curing process in which during that time the lye evaporates from the final product, so the soaps you use no longer contain the lye.

Shipping

Unless otherwise specified, our typical fulfillment time is 1-3 business days to prepare your order to be picked up from USPS. Keep in mind that the advertised time frame from your shipping option is in ADDITION to our fulfillment time frame.

You will receive an email notification with a tracking number once we create your shipping label to prepare your order. Please allow 24-48 hours for the tracking information to update.

Don’t Panic! We have noticed with USPS, that there are times where they may prematurely mark something as delivered, when in fact it is still in transit. Give it another day or two to see if it shows up. If not, contact your local post office to begin the process of filing a missing claim and email us at Esther.Mordecai4.14@gmail.com.

Orders

All sales are final. We ask that you please carefully read all product descriptions before ordering, to ensure the product matches what you are looking for. 

Once an order has been placed, we are unable to edit individual items in the order. If you need to make any changes we would have to cancel the order completely and you resubmit a new one. If that is the case, please reach out to us immediately at Esther.Mordecai4.14@gmail.com We will try our best to honor the request before the order has been processed and fulfilled. Once the order has been fulfilled, we are unable to make changes.

We currently only ship with the United States Postal Service (USPS) but are always looking into other shipping methods to ensure guest satisfaction.

The cost of shipping is determined by the estimated weight of the package, the distance the package is traveling, and the shipping option you select. As a company we do not control the shipping costs as rates vary depending on the market.

We offer FREE shipping on domestic orders over $65. The total must be over $65 after any/all sales or promos have been applied.

We offer free delivery (front porch drop-off) only in Greenville, MS.

At the moment we ship to all 50 states in the country (Including Washington D.C.) as well as Canada and Mexico.

We are sorry you haven’t received your package. Once USPS has processed the return on their end, we will anticipate receiving the package back. Once we do receive it, we will notify you via email and refund your subtotal (does not include the cost of shipping unless otherwise specified) in hopes you can resubmit a new order at your earliest convenience.

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. Additionally we offer the convenience of PayPal, GooglePay, and quick checkout with ShopPay. 

Once you have completed your shopping experience and filled your cart, proceed to checkout, where you will be able to enter your promo code. Only one promo code can be used per order and is not eligible for orders that include Subscription items in your cart.

We are very sorry for any inconvenience or issues you have with your order. Please reach out to us via Esther.Mordecai4.14@gmail.com, detailing what the issue is. Please include your order number and any applicable photos, so we can rectify the situation in a time manner.